Protocol Specialist (UAE National Preferred)

Position : Protocol Specialist (UAE National Preferred)

Job Purpose:

Assist the Director of Protocols in delivering the highest standards of protocol services to VIP customers including Heads of State, dignitaries, official delegations, and government guests in strict accordance with international protocol norms, conventions, and RoyalJet’s Standard Operating Procedures. Collaborate seamlessly with RoyalJet Management, Commercial, Flight Operations, FBO, Ground Operations, government authorities, and VIP representatives to orchestrate flawless pre-flight, arrival, and departure movements. Consistently provide exceptional customer service and public relations to ensure utmost VIP satisfaction.

Key Responsibilities:

• Orchestrate seamless VIP movements within RoyalJet premises, personally receiving, accompanying, and seeing off Heads of State, dignitaries, official delegations, and government guests before and after flights, ensuring flawless protocol execution.
• Liaise proactively with government authorities (ADAC, Immigration, Police, Customs, Safety, etc.) to expedite documentation, clearances, and procedural formalities, guaranteeing swift and dignified VIP transit.
• Support the Director of Protocols in driving guest satisfaction by systematically collecting feedback, complaints, observations, and special requests; compile actionable reports for the VIPs & CEO and relevant HoDs to enable rapid resolution and service enhancement.
• Cultivate and sustain strong, collaborative relationships with airport authorities and government entities to secure priority access and seamless operations across VIP terminals and restricted areas.
• Provide expert guidance to Commercial, FBO, Ground Operations, Flight Operations, Security, and other departments, ensuring VIP requirements are fully met, on-time performance targets achieved and RoyalJet’s SOPs rigorously upheld.
• Engage directly with VIP representatives to anticipate needs, confirm arrangements, and fulfill bespoke requests; conduct courtesy visits on behalf of the President & CEO when required, while identifying new business opportunities in coordination with Sales.
• Continuously assess protocol operations for efficiency and effectiveness; propose evidence-based improvements to elevate service standards and reinforce RoyalJet’s reputation for excellence.

• Minimum of 5 years VIP protocol experience
• Aircraft handling agent experience in airline/handling agent experience in all areas, preferably within a major international airport
• Aircraft Ground Operations Courses
• Working Knowledge on Local and International Protocols
• High level of Computer literacy.
• Excellent command in English Language
• Knowledge of Royal Jet fleet, capacities and Operational restrictions.  
• Strong planning, organizing, and integration skills
• Strong knowledge in the development and implementation of policies & procedures
• Strong organizational commitment
• Meticulous attention to detail
• Strong drive to grow capabilities