Senior Catering Support Officer

Job Purpose:

Responsible in providing 24/7 catering and logistics support to the RoyalJet Cabin Crew team to ensure smooth operation of all flights and ensure seamless service to our Guests, in order to ensure 24-hour support, the SCSO (Senior Catering Support Officer) is to operate on shift duty pattern to ensure required coverage.

Operational Accountabilities:

• Responsible for preparing catering orders and forwarding the finalized orders to the catering agents at base and at outstations in coordination with the pursers, cabin crew as per the VIP customer profile and RoyalJet catering standards.
• Responsible for acquiring and maintaining a database of menus and pricing from all destinations, so that required catering is planned according to the provided menu/ pricing.
• Follow-up on daily flight movement (i.e. AIMS, NCFs and NCMs) and coordinate with handlers/ caterers / hotels / restaurants at base and down-route.
• Liaise with appointed stakeholders / vendors at base and down route (i.e. flower vendor, dry stores, commissary services, catering companies, hotels, restaurants, etc.) ensuring the required uplifts are planned, communicated and onboard.
• Liaise with Pursers and provide a copy of the flowers / dry stores / catering order planned for the flight. Make recommended changes according to the framework provided.
• Coordinate with Sales, Crew Scheduling, Flight Operations & Ground Operations Logistics during the planning stages of a flight, ensuring the required ground logistics are organized to ensure on-time performance of departing/ arriving RoyalJet Flights i.e. caterers and high-loaders / cleaners / etc.
• Support the FBO operations team with the catering requirements or queries from the visiting aircraft operators.
• Update data base with flights information, details of the catering providers and status of the required services.
• Handle short notice flights, monitor flight progress, and ensure on time performance For RoyalJet and the aircrafts managed by RoyalJet.
• Arrange logistics, transportation and payment method of catering from hotel to military base gate and liaise with local handler for collection or for entry facilitation.
• Assist with: (1) Base & Outstation catering invoice reconciliations. (2) Catering agent’s database updates in AIMS. (3) Catering agents’ mandatory documentation requirements updates in the shared folder.
• This job description is not intended to be all-inclusive; you may be required at any time to perform any other duties to meet the needs of the business / Client / Customer.

Requirements and Qualifications:

• Catering / Hotel / Hospitality / Customer Service background and experience; aviation background with at least 3 years in a similar role preferred.
• Hands on experience in development of in-flight catering menu and catering logistics knowledge and skills.
• Have had Hospitality Training and Airline Catering knowledge.
• Knowledge on airport and customs procedures.

Competencies:

• Strong verbal and written communication skills.
• Strong planning, organizing, and integration skills.
• Strong knowledge in the development and implementation of policies & procedures.