Crew Support Officer

We are hiring a Crew Support Officer to join Flight Operations Support Team. 

Preference given to UAE Nationals 

Job Purpose:

In this role, you will be responsible for assisting your department with all third-party services, including Ground Handling Agents, efficiently and effectively in accordance with GCAA Regulations and RoyalJet policies and procedures.

 Key Duties and Responsibilities:

• Coordinate with Line Manager and Section Head during the Planning of a flight.
• Assist in contract and pricing negotiation for all RoyalJet ground handling agents and Fixed Based Operators (FBOs).
• Assist in Identifying and coordinating with FBOs / Ground Handling Agents and Airport Authorities.
• Assist in updating AIMS with the Agent database for GH agents.
• Assist Maintenance and Logistics team for all AOG related support and coordination.
• Assist on communications with GH agents for updated prices.
• Coordinate with Finance on invoice related queries.
• Assist line manager with follow up on Safety Reports, Captains Reports, and Cabin Crew Voyage Reports.
• Identify acceptance of Dangerous Goods that meet IATA-DGR in coordination with Post Holders.
• Assist GOL Manager and Section Head to resolve any issues during the flights at outstation.
• Assist line manager in updating all vendors for any diversions, delays, and change in schedule or cancellations of a flight.
• Assist line manager on On-time Performance (OTP) related data collection related to all outstation.
• Pricing comparison reports for every airport ground handling & signing of RoyalJet Service.

Requirements and Qualifications:

• Minimum of 2 years’ experience in the aviation and air transport sectors across airport operations.
• Academic / Preferably holds Diploma in Aviation or Business Administration (University Degree holder preferred).
• IATA Diploma in Aviation Ground Handling will be an added advantage.
• Excellent command in English Language.
• Excellent computer skills – MS Word, Excel, Presentation, Outlook.
• Knowledge of Dangerous Goods.
• Advance knowledge in in ground operated related functions.
• Knowledge of RoyalJet fleet and capacities and operational restrictions is an advantage.

Competencies

• Strong verbal and written communication skills.
• Strong planning, organizing, and integration skills; pro-active and can work under pressure.
• Strong knowledge in the development and implementation of policies & procedures.
• Strong organizational commitment.
• Meticulous attention to detail.