Duty Operations Manager

JOB DESCRIPTION 

Responsible in providing shift supervisory support to the Operations Control Centre (OCC), Lead the team of Operations Supervisors, Controllers and Flight Dispatchers to ensure safe, compliant, and flawless operation of all flights and ensure all policies and procedures are adhered to. 

PREFERENCE to UAE Nationals for this position

RESPONSIBILITIES 

• Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery.
• Ensure regular and effective communication between other Business Unit(s).
• Ensure that the organisation’s approach to data protection, security and retention complies with best practice and that policies and procedures are effectively implemented.
• To develop, continuously improve and implement the organisations approach to risk management.
• To maintain a positive, appropriate and professional relationship with all staff, partners and members
• Continuously demonstrate efficiency and effectiveness in managing allocated resources for his/her department.
• Joint responsibility with the captain for the safety and operational control of flights.
• Exercise operational control and flight supervision, Decide on initiation, continuation, diversion, and cancellation of flights due to operational or environmental factors.
• Ensure that communication between GHQ, AOC, Squadrons, Maintenance and Load control are monitored, identified and actioned on time.
• Exercise operational control and flight supervision, Decide on initiation, continuation, diversion, and cancellation of flights due to operational or environmental factors.
• Monitor weather conditions, aircraft position reports, and aeronautical l navigation charts to evaluate the progress of flight.
• Update the pilot in command of significant changes to weather or flight plan and recommends flight plan alternates, such as changing course, altitude and, if required, enroute landings in the interest of safety and economy.
• Act as 24hr Operations Duty Executive on a rotating roster basis
• Interact with all operating departments to ensure all day-of-flight opportunities, operating constraints and all irregular operation recovery options are identified and actioned.
• Ensure that staff performing all duties is valid on day with their recurrence and proficiency check.

• Minimum 8-10 years of work experience in an airline of which a minimum 3 years' experience must be in a supervisory role.
• University Degree or equivalent.
• Valid Flight dispatch license holder
• Recurrency and proficiency check must be current and valid all times
• ICAO level proficiency 4 for aviation language.
• DGR CAT 10 Trained would be preferred.
• Strong interpersonal and coaching skills with a passion for developing others
• Strong communication skills in both written and oral
• Strong planning, organizing, and integration skills