ROLE DETAILS
Position Title:
Program Support Division Head
Reports to:
Program Support Manager
Business Unit:
IMOC
Department:
Program Support
Grade:
D3
To develop and lead the process of centralization across the project of all support services functions. These functions include Finance, HR and Administrative functions. In addition to this, providing financial analysis and recommendations to management on different IMOC projects, and constructing the 10 Year Company Business Plan.
ROLE DIMENSION
Dimension
Financial Dimension:
0
No. Of Staff Supervised:
9
Description
People Accountabilities
· Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery.
· Ensure regular and effective communication between other Business Unit( s).
· Ensure that the organisation’s approach to data protection, security and retention complies with best practice
and that policies and procedures are effectively implemented.
· To develop, continuously improve and implement the organisations approach to r isk management.
· To maintain a positive, appropriate and professional relationship with all IMOC staff, partners and members
· Continuously demonstrate efficiency and effectiveness in managing allocated resources for his/ her department
· To promote IMOC values and ethos at all times.
Operational Accountabilities
· Supervises staff, oversees the delivery of multi- disciplinary programmers, policies, products, and services and prepares a variety of plans, strategies, reports and proposals
· Assist in overseeing the service delivery to internal customers including finance, HR and admin and the day- to-day operations of IMOC Support Services, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities.
· Determine service level objectives based on support requirements, author related policies and procedures and use metrics- based management strategies.
· Communicate and implement policies, procedures, best practices, recommendations, and guidelines in compliance with established policies and regulations.
· Collaborate in, managing the IMOC budget process, covering preparation and distribution of the timetable, creation of the budget standards, testing & control of systems enhancements, monitoring & chasing timely submissions, and overall data quality control.
· To provide financial analysis and pro -active support by providing input on costs and validating revenue assumptions
· Ensure that deadlines are strictly followed in the preparation & submission of Monthly/Quarterly/Half yearly financial reports to the management.
· To ensure financial reports comply with IFRS and company policies. The holder should have through knowledge of IFRS requirements, proactively interpret changes, identify implications, need -for-change, recommend the way forward and implement change in end- to-end process.
· Ensure that contracts are properly reviewed & analysed in detail. Ensure that the clauses mentioned in the contract are in favourable for IMOC considering the f inancial clauses mentioned in the contract & provide meaningful feedback to the department.
· Ensure that the fund requirements are properly forecasted.
· Provide financial analyses, and make recommendations on key decisions concerning aircraft management, and financial aspects of different aircraft options, long term financial plans, and aircraft lease options, agreements.
· To provide analytical support in the areas of long-term financial planning, acquisition of new aircraft, financial forecasts, and financial evaluation of various other new business proposals.
· Provide gap analysis through periodic review of actual performances / KPI’s against the plan or target throughout the IMOC departments. Enhancing and updating the KPIs / Departmental balanced scorecard in alignment with IMOC Strategic plan.
· Tracking and ensuring the completion and implementation of the strategic initiatives and action plans all over the company. Provide assistance and advise relating to strategic planning to departments as and when required through KPI reporting and follow up.
Other Tasks
· This job description is not intended to be all - inclusive; you may be required at any time to perform any other duties to meet the needs of the business / Client / Customer.
We are currently looking for an experienced VVIP Lead Flight Attendant for a privately-owned aircraft, based in Abu Dhabi.
Key Responsibilities:
- Uphold safety standards onboard, ensuring guests safety at all times.
- Collaborate closely with pilots to ensure safe and efficient conduct of flights.
- Maintain impeccable cleanliness of the aircraft and standards in the cabin, galley, and lavatories.
- Ensure timely completion of all pre-flight, inflight, and post-flight duties.
- Deliver exquisite catering services in line with guests’ requirements.
- Project impeccable personal appearance in adherence to RoyalJet's grooming standards.
- Complete all necessary operational documentation accurately.
- Undertake any additional tasks as required
Benefits:
- Competitive salary above industry standards
- Per Diem
- Housing Allowance
- Medical Insurance
- Annual Airfare
To apply, please provide the below:
- Updated CV
- 3 Photographs (Full-Length)
- 3 Photographs (Head and shoulder)
- Online Video recording to be completed on the below link- follow guidelines provided for the video interview
LINK: https://hire.li/adc7bc7
There are three questions that will need to be answered. 1-1.5 minute will be dedicated for each question to record an answer.
Select a proper location for the interview with a suitable background.
Tips before/during the video interview:
- Present yourself at your best. Treat the video interview just like an in-person interview with regards to grooming.
- Face a light source or window; the room should be lit properly. Have light facing you - not behind you.
- Center yourself in the video frame and look directly into the camera - the camera should be at your eye level.
- Determine the best hardware to use; test the equipment beforehand. A webcam or the Spark Hire mobile application for iOS and Android devices. We also recommend connecting to a strong internet connection.
Role Purpose:
Reporting to the Program Director, the Deputy Program Director will be an integral part of the Project Leadership team, helping in the development of programs to increase their effectiveness and impact. The Deputy Program Director will have a demonstrated track record of succeeding on strategic, managerial, and hands-on levels, and will work collaboratively with team members across the organization.
People Accountabilities:
- Ensure regular and effective communication between all department(s).
- Maintain a positive, appropriate, and professional relationship with all staff, leaders, partners, Board members, and Shareholders.
- Ensure all leadership and other personnel are sufficiently qualified, certified, and experienced in their field and inspired to perform to the highest level by employing industry-leading recruitment, training, and performance management systems
Operational Accountabilities:
- Ensuring that the required standard of work quality is achieved in Operations, and maintained by all operational personnel; and that all company procedures are adhered to by establishing and maintaining an internal department Safety and Compliance, Training and Standardization Program.
- Assist the Program Director in the management and coordination of the operations to ensure operating effectiveness and efficiency and compliance with the project deliverables and company policies and procedures.
- Acts in support of the Program Director in their absence in all responsibilities; such as review and confirmation of invoices, budget and financials of the project.
- Responsible for monitoring the maintenance of the infrastructure, manpower and equipment’s with minimal intervention to the operations.
- Ensure the budget allocated for company is well-planned and in line with UAE AF and company immediate and future requirements.
- Monitor the quality of services performed by the external companies who are contracted by company during the contract period.
- Ensure the continuous development of flight operational related technologies (methods and procedures) and up to date system in place.
- Continuous monitor and review of all operations policies and authoring SOP’s pertaining to all fleet.
- Manage all oversight functions and creating polices and guidelines relating to the review and adjudication of shortfalls in work quality or performance standards of personnel within his jurisdiction.
Operational Accountabilities
- Send invoices to Finance promptly for approval.
- Process company invoices covering various expenses including Direct Operating Costs, Crew Expenses, IT, Maintenance, and Travel.
- Handle payments and upload them in FAB NAFURA for both company and PF Technical matters.
- Send remittance advice for released payments related to company and PF Technical aspects.
- Ensure payments for company and PF Technical matters are processed within agreed credit terms.
- Reconcile accounts payable ledger for both company and PF Technical to ensure accuracy.
- Regularly reconcile critical vendor accounts and maintain positive relationships to prevent credit issues.
- Follow up on delayed or overdue invoices for approval from company Finance.
- Maintain the Supplier Database for both company and PF Technical in Oracle system.
- Monitor Payables Clearing Account to reprocess returned payments promptly.
- Raise recharge invoices to company and PF Technical according to agreements/contracts.
- Record adjustments made by company Finance and raise receipts for payments received.
- Record and review monthly revenue accrual for company and PF Technical matters.
- Ensure closure of orders in PF TRAX for various types of orders.
- Prioritize processing of Advance Payment Requests related to company and PF Technical.
- Manage disputed invoices by sending them to RJ Logistics and updating PF TRAX Procurement Tracker.
- Follow up on approval of delayed/overdue invoices from RJ Logistics.
- Regularly clear prepayments accounts for company and PF Technical matters.
- Raise recharge invoices to Presidential Flight and align them with agreements/contracts.
ROLE PURPOSE:
Responsible for supervision and control of Flight Dispatch section along with Duty Operations Manager.
Provides functional and technical input for all decisions within the Operations Control Centre (OCC). Support the Duty Operations Manager during Irregular Operations (IRROPS) and schedule disruption.
OPERATIONAL ACCOUNTABILITIES
Liaise with the Planning Section for gathering / distributing all necessary information for each mission on a daily basis at start of each shift.
Brief the dispatch staff on shift and accordingly plan the distribution of flights based on schedule.
Monitor and ensure all documents pertaining to all flights are secured to ensure UAF flight network integrity.
Exercise flight supervision, provide technical inputs to initiate, continue, divert, or cancel flights due to operational or environmental factors.
Coordinate the re-routing and/or re-planning of flights as necessary in an event of emergency.
Coordinate with all departments and communicate to provide quick flight planning assistance when desired by the flight Commander of an aircraft.
On receipt of mission requests the Sr. Ops Controller will utilize his team members to confirm load to aircraft allocation, aircraft serviceability and crew availability before confirming the ability to conduct the mission.
Ensure all diplomatic clearances for flight to DIP cell are applied 15 days in advance and secured at least 48 hours before mission initiation.
Coordinate with load planner regarding safe loading and cargo load description and documents required for the mission.
Ensure Ops Control system, duty logs are completed for an easy reference for shift taking over.
In case of delay in securing permit or any other constraint of flight is found, ensure a robust back up plan is in place in discussion with all team members to complete UAF mission desired.
Support the Duty Operations Manager during Irregular Operations (IRROPS) and schedule disruption.
Flight watch and contingency planning .
Role Purpose
Support the Infrastructure & Support Section to maintain the Integrity, Security, Efficiency and Performance of the Royal Jet IT infrastructure. Provide user support by attending to support calls or tickets as required, ensuring that response and resolution time SLA’s are met and that all tickets are captured in the system. Provide Tier 1 and Tier 2 level support to users as required. Take Ownership of the IT Service Desk, ensuring all Support Officers are closing tickets within SLA’s and that any escalations needed take place as per process and SLA’s. Ensure Customer Satisfaction is of a high standard, and any escalations are resolved in a professional manner that is satisfactory to the business/users as appropriate. Provide out of office duty coverage as required to ensure complete support coverage to the business.
Operational Accountabilities
Take Ownership of the IT Service Desk, ensuring all Support Officers are closing tickets within SLA’s and that any escalations needed take place as per process and SLA’s.
Provide users with on-site or remote Level 1 Desktop support as required.
Responsible for providing User Support, either as Tier 1 or escalated Tier 2, ensuring all users are supported through adequate IT Support; meeting SLA’s and the Operational Requirements of Royal Jet.
Ensure all user requests and tasks performed are logged within the IT Service Desk (for yourself and other IT Support officers).
Action all tickets assigned to yourself as per IT department process of assignment, and ensuring they are resolved within agreed SLA’s.
Ensure Service Desk SLA’s and KPI’s are met for yourself and other IT Support Officers and are being reported and constantly improved.
Provide out-of-office duty coverage on mobile and remote access as required by department Duty shifts.
Provide IT off-site support as required by performing site visits for health monitoring or installing or troubleshooting IT components or services.
Configure and Deploy assets such as computers and mobiles to users as required. Maintain inventory of those assets as required. Perform Technical Evaluations on assets as per company policies before replacements.
Ensure all assets are standardized with a model’s catalogue. Ensure the imaging of laptops is set to a standard. Ensure all assets in the company including laptops, printers, scanners, and software licenses are monitored for inventory, compliance, and policy enforcement.
Raise Purchase Orders for the department using the Inventory Management System (such as Oracle) and keep track of progress on orders, following up with procurement as required. Ensure all assets ordered are captured in asset management systems.
Assist the Infrastructure & Support Section Head to Configure, Deploy, Install and Maintain networks, servers, desktops, laptops, printers, and other IT peripherals as required.
Plan, Configure, Install, and maintain structured cabling and active network components as required.
Upgrade, maintain (Troubleshoot and Fix) all company IT hardware and software as required.
JOB DESCRIPTION
To deliver the highest standard of safety and customer service onboard all RoyalJet aircraft and contribute to consistent service excellence. To perform well under pressure, successfully prioritize and complete multiple tasks whilst exceeding Guests expectations and requests.
OPERATIONAL ACCOUNTIBILITIES:
- Understands the value of safety, exceptional customer service and aspects of life as a crew member in a non-scheduled, challenging operation.
- Able to work under pressure and remain calm and flexible in demanding operational requirements.
- Executes all aspects of onboard service as stipulated in Cabin Service Manual.
- Responsible for delivering highest standard of service excellence, safety and security onboard all RJ aircraft.
- Communicates and reports to LFAs any observations and VIP feedback to ensure the Guest profiles are current and provides suggestions as applicable.
- Constantly updating the job knowledge to stay abreast with the latest trends and requirements related to private aviation.
- Maintains valid mandatory documentation such as passport, visas, GCAA Flight and Medical licenses, CMC Certificate etc.
- Strictly adheres to the company’s policies and procedures, including confidentiality statement.
TO APPLY, PLEASE PROVIDE THE BELOW:
- Updated CV
- 3 Photographs (Full-Length)
- 3 Photographs (Headshot)
- Online Video recording to be completed on the below link - Follow guidelines provided for the video interview via Spark Hire
LINK: https://hire.li/adc7bc7
Guidelines for the Video Interview:
There are three questions that will need to be answered. 1-1.5 minute will be dedicated for each question to record an answer.
Select a proper location for the interview with a suitable background.
Tips before/during the video interview:
o Present yourself at your best. Treat the video interview just like an in-person interview with regards to grooming.
o Face a light source or window; the room should be lit properly. Have light facing you - not behind you.
o Center yourself in the video frame and look directly into the camera - the camera should be at your eye level.
o Determine the best hardware to use; test the equipment beforehand. A webcam or the Spark Hire mobile application for iOS and Android devices. We also recommend connecting to a strong internet connection.