Position: Global 5000 - Captain (Holding a valid GCAA License)
Job Purpose
Directly responsible for customer comfort while ensuring overall safety to conduct all the flights to which they are assigned too.
Responsibilities:
Be responsible for the safe operation of the airplane and safety of its occupants and cargo during flight time.
Ensure that all passengers are briefed on the location of emergency exits and the location and use of relevant safety and emergency equipment.
Ensure that all operational procedures and checklists are complied with, in accordance with the Operations Manual.
Ensure that the weather forecast and reports for the proposed operating area and flight duration indicate that the flight may be conducted without infringing Company operating minimal.
Agree whether or not to accept an airplane with un-serviceability allowed by the CDL or MEL.
Ensure that the airplane, and any required equipment is serviceable, and that relevant emergency equipment is serviceable and ready for use.
In the absence of qualified engineer, ensure airplane refueling is supervised with particular attention being paid to the correct grade and amount of fuel; fuel water checks; fire safety precautions; checking fuel filter caps for security and correct replacement after refueling.
Ensure that the airplane mass and balance is within the calculated limits for the operating conditions.
Ensure that before take‐ off and before landing the flight and cabin crew are properly secured in their allocated seats.
Ensure that whenever the airplane is taxiing, taking off or landing, or whenever he considers it advisable (e.g. in turbulent conditions), all passengers are properly secured in their seats, and all cabin baggage is stowed in the approved stowage’s.
Ensure that the pre‐ flight inspection has been carried out.
Ensure that the relevant documents and Manuals are carried and will remain valid throughout the flight or series of flights and be produced, when requested, to a person authorized by the Authority.
Ensure that both crew members and passengers observe the restrictions on smoking. In addition, ensure that no person smokes in cargo compartment and/or other areas where cargo is carried which is not stored in flame resistant containers or covered by flame resistant canvas.
Ensure regular and effective communication between other department(s).
Ensure that the organization’s approach to data protection, security and retention complies with best practice and that policies and procedures are effectively implemented.
To develop, continuously improve and implement the organizations approach to risk management.
Job Purpose To coordinate with the Captain directly responsible for customer comfort while ensuring safe conduct of flights to which they are assigned.
Responsibilities
Carry out such duties concerning the flight, in accordance with Company Standard Operating Procedures, including procedures, limitations and performance relating to the specific aircraft type, as are allocated to him by the Commander.
Confirm that safe navigation of the aircraft, maintaining a continuous and independent check upon both the geographical position on the aircraft and its safe terrain clearance.
Volunteer such advice, information and assistance to the Commander, as may contribute favorably towards the safe and efficient conduct of flight.
Seek and receive such information and/or explanation from the Commander.
Maintain a high personal standard of discipline, conduct and appearance as a representative of the Company.
Support the Commander, by active example, in the development and maintenance of a high standard of professional expertise and morale among the crew.
Maintain familiarity with relevant UAE and International air legislation and agreed aviation practices and procedures.
Maintain familiarity with such provision of the Company Operations manual as necessary to fulfill his function.
Assist the Commander as requested, concerning administrative duties in relation to the flight.
Support the Commander in the maintenance of a proper standard of crew discipline, conduct and personal appearance.
Job Purpose:
To provide efficient & effective Porter services, ensuring high standards and client expectation. Perform all task related to porter messenger services.
Operational Accountabilities:
Baggage and material handling as instructed in line with safety regulation.
Being punctual, maintain hygiene, and conducting the task as per schedule
Handle Customer and Crew luggage to/from aircraft according to established handling procedures.
Always ensure following airport authorities with regards to transfer /scanning of luggage protocols.
Perform related services such as assisting the customer upon departure /arrival if necessary.
Ensure standard service procedure are followed prior to pre-departure /arrival i.e. VIP Carpet set up.
Use of P.P.E as and when required in line with safety policy.
Ensuring all Equipment and material used are kept in clean condition for reuse.
Maintain personal hygiene.
Follow reporting procedures on work completion, maintenance request, and were lost and found.
Plan and request materials and supplies for the required task.
Perform other duties and responsibilities that may delegated anytime.
Notify supervisor on any damages, deficit, and disturbances.
Protecting equipment and making sure there were no inadequacies.
Role Purpose
Ensure that all FBO terminal activities are carried out in accordance with company policy, procedures, and the agreed standards of performance for VIP and corporate customers. Direct, control, plan, & organize the daily activities of the FBO terminal.
Operational Accountabilities
Plan and coordinate the proper dispatching of aircraft materials
Involving all relevant parties to ensure safe, secure, and on-time for all flights, Air Traffic Control & Briefing, all visiting crews, and all FBO customer service activities.
Ensure the aircraft's flight schedule are kept in a cost-effective, safe manner.
Making sure compliance with VVIP customer service handling etiquette, FBO, and Ground Operations procedures/processes is maintained without compromising safety, security, or customer satisfaction
Completes work orders and provides status on any "open" work orders.
Adherence to all FBO Standard Operating Procedures and Ground Operations Manual procedures and processes, including regulatory requirements and company processes.
Attend and supervise all flights operating at Apron and Commercial side of the AUH Airport.
Plan and supervise aircraft loading and unloading process.
Comply with all requests from the operating crew without compromising safety and security.
Ensure Advance Passenger Information – API is updated prior to every departure or arrival
Perform administrative duties as described in the FBO manual
Handle and report crew complaints and issues.
Promote FBO services to the operating crew, primarily Pilots in Command
Coordinate and work closely with the MCC team when visiting aircraft encounter an AOG.
Communicate the aircraft schedule and movement message to all stakeholders, notably RJ customer service, police, and immigration
Maintain flight documents and records according to FBO Standard Operating Procedures
Promptly reply to customers inquiries and emails.
Job Purpose:
Responsible for working as an individual or as part of a team to safely undertake all manual and technical ground handling activities, and the providing, driving & operating of diverse technical equipment for which he is qualified and licensed. Providing ground services to all company and visiting business jet flights as per the request received from the appropriate allocator/team leader/supervisor.
Responsibilities:
To ensure a thorough inspection is carried on all Ground Service equipment in terms of Serviceability, Cleanliness and Safety and to report to Supervisor with any concerns.
To ensure all safety standards are adhered to whilst performing or operating and tasks/equipment assigned.
Multitask and undertake any additional activities to achieve the department objectives which may include but is not limited to positioning of chocks, cones, marshalling, handling dead-load, aircraft washing and monitoring, refueling & operating all equipment for which qualified and licensed.
Ensure the serviceability of GS Equipment prior positioning it onto the aircraft.
Arrange the required equipment at the staging area prior to the arrival / departure of the aircraft.
Provide and Operate GPU, ASU, ACU for aircraft ground operation as requested.
Provide and Operate Water & Toilet Servicing as per the SOP and according to the customer’s standing instructions.
To provide and operate step for access to aircraft.
Operate aircraft cargo hold doors and loading / offloading cargo.
Perform Flight Deck – Ground communication via headset as per SOP.
Perform Pushback / Towing and wing tip walking and signaling as necessary.
Communicate with Supervisor in regard to equipment utilization times in order to accurately record details for invoicing purposes.
To positioned Multipurpose High lift for Aircraft Cabin Configuration Change.
To provide access to vertical fin for flag installation or other maintenance requirement for parties that require vertical high access to the aircraft.
To position spare Aircraft seats from storage to the aircraft.
To transport Aircraft wheels.
To replace nitrogen and oxygen bottle from the cart by sending it bottle replacement.
To install Aircraft Jet engine covers prior to aircraft washing.
To provide access door opening/closing to aircraft for stakeholders that require access to the aircraft.
To schedule and perform aircraft movement during prolonged stay as to ensure aircraft wheels durability and safety.
To perform cleaning activities of cockpit windshield as well as passenger windows.
To prepare appropriate handover / takeover of both equipment and aircrafts during shift changeover.
Coordinating with FBO in the case of additional requirements or ground support from ADAC or other support services.
Position aircraft wheel chocks and safety cones and connect the GS Equipment.
Perform all Service to the aircraft as per the SOP while exercising all the safety regulations and procedures.
Perform Safety Checks on all GS equipment on daily basis in addition to SOP, prior to positioning the required GSE to the aircraft.
Operate emergency evacuation system and remove the equipment in case of equipment malfunction
F.O.D. Checks conducted daily as well as prior to aircraft arrival/departure. Any findings shall be reported to supervisor immediately.
To dispose of and handle aircraft waste fluids such as fuel, oils & hydraulic.
Inspection of safety equipment like fire extinguishers for expiry dates placed in the ramp.
Responsibility of the safety of the aircraft parked in the ramp for proper chocking during sandstorm and bad weather conditions.
Inspection and checking for calibration date of all ground equipment.
Responsible to ensure Dangerous Goods are reported immediately to Supervisor.
Responsible to ensure Health, Safety and Environmental requirements are met as per company requirements.
JOB DESCRIPTION
To deliver the highest standard of safety and customer service onboard all RoyalJet aircraft and contribute to consistent service excellence. To perform well under pressure, successfully prioritize and complete multiple tasks whilst exceeding Guests expectations and requests.
OPERATIONAL ACCOUNTIBILITIES:
- Understands the value of safety, exceptional customer service and aspects of life as a crew member in a non-scheduled, challenging operation.
- Able to work under pressure and remain calm and flexible in demanding operational requirements.
- Executes all aspects of onboard service as stipulated in Cabin Service Manual.
- Responsible for delivering highest standard of service excellence, safety and security onboard all RJ aircraft.
- Communicates and reports to LFAs any observations and VIP feedback to ensure the Guest profiles are current and provides suggestions as applicable.
- Constantly updating the job knowledge to stay abreast with the latest trends and requirements related to private aviation.
- Maintains valid mandatory documentation such as passport, visas, GCAA Flight and Medical licenses, CMC Certificate etc.
- Strictly adheres to the company’s policies and procedures, including confidentiality statement.
TO APPLY, PLEASE PROVIDE THE BELOW:
- Updated CV
- 3 Photographs (Full-Length)
- 3 Photographs (Headshot)
- Online Video recording to be completed on the below link - Follow guidelines provided for the video interview via Spark Hire
LINK: https://hire.li/adc7bc7
Guidelines for the Video Interview:
There are three questions that will need to be answered. 1-1.5 minute will be dedicated for each question to record an answer.
Select a proper location for the interview with a suitable background.
Tips before/during the video interview:
o Present yourself at your best. Treat the video interview just like an in-person interview with regards to grooming.
o Face a light source or window; the room should be lit properly. Have light facing you - not behind you.
o Center yourself in the video frame and look directly into the camera - the camera should be at your eye level.
o Determine the best hardware to use; test the equipment beforehand. A webcam or the Spark Hire mobile application for iOS and Android devices. We also recommend connecting to a strong internet connection.
