Job Purpose:
In this role, you will plan and execute the flight crew requirements for all flights and ensures that this is done in accordance with all relevant regulations and safety requirements. The role is the primary source of scheduling execution for the flight crews as well as the primary provider of daily crewing information to scheduling management concerning crew usage. The role combines the need for pilot training with the normal operational schedule and interfaces with the training department as well as the flight rostering department.
Responsibilities:
- Coordinate with Sales Department, Operations Department, Services and Cabin Crew, and Technical Department for daily flight crew assignment; respond to Sales inquiries within a short turnaround time for request of changes to a confirmed schedule.
- Check that all departing flights have sufficient crew assigned, update AIMS with correct crew data and run the FRM system.
- Update the actual timings of all the mandatory training and office duties of crew members / Fleet Managers.
- Precise flight and ground duty notification briefing to be sent to all crew by means of SMS (mobile short messaging service) and e-mails.
- Follow-up and cross-checking of SMS are to be done during the changeover of shift.
- Contact crew for any delays or changes to their schedules; also updates crew roster with a correct indicator such as sick leaves, not-contactable, stand-by, etc.
- Attend all incoming phone calls from the crew and forward their request to the concerned departments.
- Updates crew contact, visa details, and uploads in AIMS.
- Contact ground Operations for crew entry requirements to destinations (visa) and correct documentation of crew list (general declaration).Reassignment of the crew to any flight or ground duty when crew members report sick, fatigue and aircraft delays.
- Update record in AIMS of all crew members daily duty, crew rest reduction, extended days off and flight duty limit extension.
- Maintaining crew documentation details in AIMS, i.e. passport, visas, contact etc.
- Monitoring crew movement to ensure no violations of flight duty limitations as laid down in the operations manual.
- Arrange Air / Surface transport and update AIMS accordingly to position crew as and when required.
Job Purpose:
To coordinate with the Captain directly responsible for customer comfort while ensuring safe conduct of flights to which they are assigned.
Responsibilities:
- Carry out such duties concerning the flight, in accordance with Company Standard Operating Procedures, including procedures, limitations and performance relating to the specific aircraft type, as are allocated to him by the Commander
- Confirm that safe navigation of the aircraft, maintaining a continuous and independent check upon both the geographical position on the aircraft and its safe terrain clearance.
- Volunteer such advice, information and assistance to the Commander, as may contribute favourably towards the safe and efficient conduct of flight.
- Seek and receive such information and/or explanation from the Commander.
- Maintain a high personal standard of discipline, conduct and appearance as a representative of the Company.
- Support the Commander, by active example, in the development and maintenance of a high standard of professional expertise and morale among the crew.
- Maintain familiarity with relevant UAE and International air legislation and agreed aviation practices and procedures.
- Maintain familiarity with such provision of the Company Operations manual as necessary to fulfill his function.
- Assist the Commander as requested, concerning administrative duties in relation to the flight.
- Support the Commander in the maintenance of a proper standard of crew discipline, conduct and personal appearance.
Job Purpose
Directly responsible for customer comfort while ensuring safe conduct of flights to which they are assigned to by the organization.
Responsibilities
- Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery.
- Responsible for the safe operation of the airplane and safety of its occupants and cargo flight time.
- Ensure that all passengers are briefed on the location of emergency exits and the location and use of relevant safety and emergency equipment.
- Check operational procedures and checklists are complied with, in accordance with the Operations Manual.
- Ensure that the weather forecast and reports for the proposed operating area and flight duration indicate that the flight may be conducted without infringing company operating minimal.
- Make sure that the airplane, and any required equipment is serviceable, and that relevant emergency equipment is serviceable and ready for use.
- Follow up that the airplane mass and balance is within the calculated limits for the operating conditions.
Ensure that before take‐ off and before landing the flight and cabin crew are properly secured in their allocated seats.
- Ensure that the pre‐ flight inspection has been carried out.
- Confirm that the relevant documents and Manuals are carried and will remain valid throughout the flight or series of flights and be produced, when requested, to a person authorized by the Authority.
- Ensure that both crew members and passengers observe the restrictions on smoking. In addition, ensure that no person smokes in cargo compartment and/or other areas where cargo is carried which is not stored in flame resistant containers or covered by flame resistant canvas.
- To maintain a positive, appropriate, and professional relationship with all Royal Jet staff and the stakeholders.
Job Description The IT Applications Specialist is an information technology (IT) professional that leads the design, analysis, implementation, maintenance and ongoing support for company software and ERP (Enterprise Resource Planning) Systems (HR, Payroll, SCM). The position will design process of application software including creating models, analyzing requirements and specifications, building adequate and reliable hosting environments, implement the software lifecycle requirements from database optimization and administration, data backup, testing environments, to user support and application documentation. Moreover, the role is responsible for application security and efficiency. The role will also provide technical user support and training for application systems. It will also include managing ongoing business Change Requests to application functionalities. The IT Applications Specialist will be responsible for monitoring system performances and serve as a Database Administrator. This includes designing and implementing databases in accordance to application and end user’s information needs and views. This includes defining users and enabling data distribution to the right user on database levels while developing and maintaining database architectures, security, implementations, backups, high availability, reliability and efficiency. The IT Applications Specialist will also be instrumental in the design and implementation of cross systems integrations.Operational Accountabilities: Perform database administration including tuning, performance monitoring, installation, configuration, upgrades, backup, restore and investigative troubleshooting for company ERP systems and applications such as Oracle e-Business Suite, TRAX, AIMS, etc.Performing DBA System Administration activities like user/profile creation & assigning responsibility, applying patches, creating test instances, applying Release updates, etc.Design, develop, test and execute backup and disaster recovery solutions for applications and databases including storage devices like disks and tape drives in coordination with Storage and System Administrators.Implement, maintain & support Oracle EBS HRMS, Payroll and recruitment modules customizations. Writing Fast Formulas, New Element definitions etc.Develop, maintain, test, and document custom software, scripts, reports, and integrations using reliable methodologies.Develop Oracle EBS custom forms, reports, API, PL/SQL procedures/packages, Workflow, shell scripts etc.Support day-to-day operational issues, support IT audit reporting, HR/Payroll, Workflow, PO and Inventory transactions, etc.Provide users with functional and technical support on ERP systems and databases.Upgrade, maintain (Troubleshoot and Fix) company ERP systems and databases as required.Create and maintain reliable application hosting environments in close coordination with System Administrators.Ensure IT Service Desk tickets assigned to yourself are closed within SLA’s and that any escalations needed take place as per process and SLA’s.Perform out-of-hours visits (possibly on weekends) to sites or data centers to perform any maintenance activities or troubleshooting as required by the IT department.Ensure a successful Change Management process is in place and followed.Ensure IT processes are followed and request forms for services are properly filled, processed, and filed.Ensure Customer Satisfaction is of a high standard, and any escalations are resolved in a professional manner that is satisfactory to the business/users as appropriate.Provide users with IT Training and IT Awareness material as needed.Assist and Participate in innovation and standardization initiatives, and the documentation of Systems, Infrastructure, and standards as required.
Job Description:
Responsible for supporting the Line Manager in managing all third-party service providers, including Ground Handling Agents, in an efficient and effective manner, in compliance with GCAA regulations as well as company policies and procedures. The primary objective is to ensure cost control of direct operating expenses through strategic and cost-effective management practices.
Responsibilities:
- Coordinate with Line Manager & Section Head during the Planning of a flight
- Assist in contract & pricing negotiation for all ground handling agents & Fixed based operators (FBO’s)
- Assist in Identifying and coordinating with FBO’s / Ground Handling Agents and Airport Authorities.
- Assist in updating AIMS with the Agent database.
- Assist Maintenance & Logistics team for all AOG related support and coordination.
- Assist Line Manager on communications with GH agents for updated prices.
- Coordinate with Finance on Invoice related queries.
- Assist Line Manager with Follow up on Safety reports, Captains reports and Cabin Crew Voyage Reports.
- Identify acceptance of Dangerous Goods that meet IATA -DGR in coordination with Post Holders
- Assist GOL Manager & Section Head to resolve any issues during the flights at outstation.
- Assist Line Manager in updating all vendors for any diversions, delays, and change in schedule or cancellations of a flight.
- Assist Line Manager On-time Performance (OTP) related data collection related to all outstation departures.
- Pricing comparison reports for every airport ground handling & signing of Service Level Agreements (SLA) in coordination with the Post Holder ground operations and Outstation Logistics manager.
JOB DESCRIPTION
To deliver the highest standard of safety and customer service onboard all RoyalJet aircraft and contribute to consistent service excellence. To perform well under pressure, successfully prioritize and complete multiple tasks whilst exceeding Guests expectations and requests.
OPERATIONAL ACCOUNTIBILITIES:
- Understands the value of safety, exceptional customer service and aspects of life as a crew member in a non-scheduled, challenging operation.
- Able to work under pressure and remain calm and flexible in demanding operational requirements.
- Executes all aspects of onboard service as stipulated in Cabin Service Manual.
- Responsible for delivering highest standard of service excellence, safety and security onboard all RJ aircraft.
- Communicates and reports to LFAs any observations and VIP feedback to ensure the Guest profiles are current and provides suggestions as applicable.
- Constantly updating the job knowledge to stay abreast with the latest trends and requirements related to private aviation.
- Maintains valid mandatory documentation such as passport, visas, GCAA Flight and Medical licenses, CMC Certificate etc.
- Strictly adheres to the company’s policies and procedures, including confidentiality statement.
TO APPLY, PLEASE PROVIDE THE BELOW:
- Updated CV
- 3 Photographs (Full-Length)
- 3 Photographs (Headshot)
- Online Video recording to be completed on the below link - Follow guidelines provided for the video interview via Spark Hire
LINK: https://hire.li/adc7bc7
Guidelines for the Video Interview:
There are three questions that will need to be answered. 1-1.5 minute will be dedicated for each question to record an answer.
Select a proper location for the interview with a suitable background.
Tips before/during the video interview:
o Present yourself at your best. Treat the video interview just like an in-person interview with regards to grooming.
o Face a light source or window; the room should be lit properly. Have light facing you - not behind you.
o Center yourself in the video frame and look directly into the camera - the camera should be at your eye level.
o Determine the best hardware to use; test the equipment beforehand. A webcam or the Spark Hire mobile application for iOS and Android devices. We also recommend connecting to a strong internet connection.
